Refund Policy
Last updated: June 11, 2025
General Policy
We Code Consultants is committed to client satisfaction. This Refund Policy outlines the conditions under which refunds may be provided for our consulting services.
Service-Based Refunds
Given the nature of consulting services, refunds are evaluated case-by-case based on:
- Failure to deliver agreed-upon deliverables
- Material breach of service agreement by WeCode Consultants
- Cancellation within specified notice periods
- Mutually agreed termination terms
Refund Eligibility
Eligible for Refund:
- Pre-project cancellation: Full refund if cancelled before work begins
- Early termination: Prorated refund for undelivered work
- Service failure: Refund if we fail to meet documented commitments
- Duplicate payments: Full refund of overpayments
Not Eligible for Refund:
- Work completed as per agreement
- Client dissatisfaction with delivered results that meet specifications
- Changes in client business circumstances
- Failure to implement recommendations
- Expenses already incurred on client’s behalf
Refund Process
Step 1: Request Submission
Submit refund requests to info@wecodeconsultants.com including:
- Project reference number
- Detailed reason for refund request
- Supporting documentation
- Preferred refund method
Step 2: Review Process
- Initial review within 5 business days
- Investigation and documentation review
- Client communication and clarification
- Decision notification within 15 business days
Step 3: Refund Processing
- Approved refunds processed within 10 business days
- Refunds issued to original payment method
- Confirmation sent upon completion
Partial Refunds
Partial refunds may be considered for:
- Projects terminated mid-engagement
- Scope reduction by mutual agreement
- Service delivery issues affecting project value
- Timeline delays caused by WeCode Consultants
Dispute Resolution
If you disagree with a refund decision, you may escalate the matter to our senior management team. We encourage good-faith discussion to resolve any concerns about service delivery or billing.
Special Circumstances
Force Majeure
In cases of force majeure events preventing service delivery, refunds will be handled on a case-by-case basis with fair consideration for both parties.
Long-term Engagements
For multi-phase or retainer-based engagements, refund terms may be specified in individual service agreements and will take precedence over this general policy.
Timeframe for Requests
Refund requests must be submitted within:
- 30 days for project-based engagements
- 60 days for long-term consulting arrangements
- 90 days for annual retainer agreements
Policy Updates
This Refund Policy may be updated periodically. Changes will be posted on our website with an updated effective date. Existing projects will be governed by the policy in effect at the time of agreement.
Contact Us
For questions about this Privacy Policy, contact us at:
We Code Consultants
Email: info@wecodeconsultants.com
Phone: +91 988 878 8241
Address: WorkYard, Plot No: 337 Industrial Area, Phase-2, Chandigarh